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Flexiwellness Crystal Healing Terms and Conditions​

Welcome to Flexiwellness! We’re delighted to offer you our Crystal Healing services in a warm, supportive, and nurturing environment. These Terms and Conditions are designed to ensure clarity and a positive experience for everyone. Please read them carefully to understand how we work together.

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Definitions​

  • “We,” “Us,” “Flexiwellness,” or “Practitioner” refers to Nadezhda Bocheva trading as Flexiwellness.

  • “You” or “Client” refers to the individual booking or receiving our Crystal Healing services.

  • “Session” refers to any Crystal Healing service provided by Flexiwellness, whether Distant, In-Studio, or Home Visit.

 

Our Crystal Healing Services​

We offer three types of Crystal Healing Sessions, each lasting 1 hour. In some cases, it may be necessary to allow an additional 10 minutes at the beginning and end for consultation and integration.

 

Booking and Session Requirements​

  • A booking is confirmed once we agree on a date, time, and duration for your Session.

  • All Sessions are available only to individuals aged 18 and over.

  • Please allow up to 80 minutes for your Session to accommodate consultation and integration time.

 

Health and Contraindications

To ensure your safety, we are unable to offer Crystal Healing services if you have or are experiencing any of the following conditions:

  • Cancer

  • Pregnancy

  • Pacemaker

  • Mental health diagnosis

  • Myalgic Encephalomyelitis (ME)

 

If you have any other serious health condition (e.g., epilepsy, recent surgery, chronic illness) or are taking medications that might affect your experience, it’s your responsibility to consult your doctor to confirm Crystal Healing is safe for you before booking. We rely on the information you provide when you make a booking and expect you to seek medical advice if you’re unsure about your health or medications.

 

Crystal Healing is a gentle, complementary therapy. You may feel relaxed, emotional, or energized during or after a Session. Rarely, some clients experience mild, temporary effects like fatigue or lightheadedness. These typically pass quickly, but please contact us if you have any concerns.

 

Payment

  • Payment is due before the Session begins.

  • If a Session is terminated due to inappropriate behaviour (see below), a refund will not be issued.

 

Cancellation Policy

We understand that plans can change, and we aim to be flexible while ensuring fairness for all:

  • Cancellations by You:

    • If you cancel more than 24 hours before your Session, no charge will apply.

    • If you cancel within 24 hours of your Session, the Session fee is not refundable.

  • Cancellations by Us:

    • We may cancel a Session with 24 hours’ notice or without notice if the Practitioner is ill.

    • If we cancel for the above reasons, we commit to rescheduling your Session within 14 days, where possible, at a mutually agreeable time.

    • If the session is terminated because you appear intoxicated or inebriated, or for inappropriate behaviour, see below, the Session fee will not be refunded.

 

Promotions and Vouchers

We occasionally offer time-limited promotions or vouchers to make our services even more accessible:

  • Vouchers must be redeemed by scheduling a Session within the promotion period, details of which will appear on promotional materials. The Session itself can occur on any available date at the time of booking.

  • If you need to reschedule a Session booked with a promotional offer, the discount will be honoured if the new Session is scheduled within 28 days of the original booking date. After this period, the promotion will expire.

  • If we need to reschedule a Session booked with a promotional offer, the discount will be honoured for any rescheduled Session within 90 days of the original booking date. After this period, the promotion will expire.

 

Inappropriate Behaviour

We are committed to creating a safe and respectful environment:

  • The Practitioner may terminate a Session immediately if you display inappropriate or sexual behaviour.

  • If a Session is terminated for this reason, the full Session fee will not be eligible for a refund.

 

Liability and Consent

  • Crystal Healing is a complementary therapy, not a medical treatment. It is not a substitute for professional medical advice or treatment.

  • By completing the booking intake form, and booking a Session, you confirm that you have disclosed all relevant health conditions and medications, and you have consulted your doctor if you have any serious health conditions or concerns about your medications, to ensure Crystal Healing is safe for you.

  • We are not liable for any adverse effects resulting from undisclosed health conditions, failure to consult a doctor, or misuse of the service.

 

Contact and Complaints

If you have questions, concerns, or feedback, please contact us at nadezhdabocheva@gmail.com. We’re here to support you and will address any issues promptly and fairly.

 

Our Commitment to You

At Flexiwellness, we strive to provide a welcoming and healing experience. If you have any questions or concerns about these Terms and Conditions or our services, please reach out because we’re here to support you.

Thank you for choosing Flexiwellness. We look forward to sharing the benefits of Crystal Healing with you!

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